Well,,,i've spent hours today, dealing with Verizon about my bill,,,that has an overcharge of about 150.00. First thing,,hold,,finally a voice says how can i help you?,, then more hold,, and more hold,,,goes on for over 2 hours. By then my ear is numb, my shoulder aching,,,,and i'm still not thru. They finally tell me it has been corrected and that amount taken off, but won't show up til JAN!!!!,,,which means,,my draft will still have the overcharges on it! Hey wait a minute,,,i can't do that!!
Soo,,now i call the bank and they ask if they can call me back in a minute,,i say yes. HA!!! My minute and their minutes just don't mean the same.... I finally call back and am told,,o, we were just fixing to call you,,,yeah sure. Then they tell me there will be a 30.00 charge for canceling this draft just one time. I tell them NO WAY.
So,,back i go to Verizon,,and in the holding,,again,,,time,,i look on my online account and see where it says de-enroll,,,,hmmmmm. I finally get a person again,,who keeps leaving me to ask my questions to someone else,,,so i start clicking this online choices... Maybe,,,just maybe i've done it. Gotten out of that draft coming up in mid Dec. Someone back there somewhere did tell me they would send me a paper bill, which i will NOT pay that amount, but pay what i actually owe. Let them use my credit THEY gave me to correct it. O boy. The tech that i called first,,said,,,he felt for me, cause they had messed his own personal account up, and it took ages to correct,,,lolololol.
Yall tc, don't mess with Verizon,,,and
HAGD
I guess I been pretty lucky that I ain't been overcharged in all these years. But I betcha a buck they would like to. Too many people don't check stuff like that and the "overcharger" gets away with it. It's a racket ya know.
ReplyDeleteMafia....that what it are.
ReplyDeleteI have never had any problem with Verizon, altkough there are a few places it doesn't work.
ReplyDeleteI had slow internet and it did get fixed, but it was outside, not MY side, so the charges should NOT have been added for labor.
ReplyDeleteBack in 2006 when I still had a cell phone with Sprint my number was cloned and someone ran up charges of around $800.00 They realized it had been cloned and turned it off. I had no idea as my mother was in the hospital as I just thought the phone had died.
ReplyDeleteWhen they could not help me over the phone I went into the store in person and they told me what had happened. They assured me that my account would not be drafted and I was not going to he held liable for the fraudulent charges.
Guess what? They drafted my account anyway and then took six weeks to issue me a refund check. As soon as my contract was up I cancelled my account and decided I did not really need a cell phone and haven't up to this day.
p.s. If I ever get another cell phone, it wont be with Sprint!